Shipping and Delivery Information
Please read the following information carefully regarding shipping, delivery timeframes, and order support for purchases made through Condom Man Australia.
Order Processing
We aim to process orders promptly after they are placed. Processing times may vary depending on product availability, payment confirmation, and order volume.
Orders are generally processed during normal business days and exclude weekends, public holidays, and periods of unusually high demand.
Shipping Timeframes
Delivery timeframes are estimates only and may vary depending on your location, the delivery service selected, and circumstances outside our control.
While we make every effort to ensure timely dispatch and delivery, Condom Man Australia does not guarantee exact delivery dates unless expressly stated otherwise.
Delivery Delays
Delays may occasionally occur due to courier issues, supply chain interruptions, weather conditions, incorrect delivery details, or other unforeseen events.
We are not liable for delays caused by third-party carriers or events beyond our reasonable control, but we will make reasonable efforts to assist you in tracking and resolving delivery issues.
Incorrect Shipping Information
It is the customer's responsibility to ensure that all shipping details provided at checkout are accurate and complete.
If incorrect or incomplete information is supplied, delivery delays, additional shipping costs, or failed delivery may occur. Condom Man Australia is not responsible for losses arising from inaccurate address details provided by the customer.
Missing or Damaged Deliveries
If your order arrives damaged, is missing items, or has not arrived within a reasonable timeframe, please contact us as soon as possible so we can investigate the matter with the delivery provider where appropriate.
Please include your order details and any relevant supporting information when contacting us about a delivery issue.
Returns, Exchanges, and Delivery Issues
Please contact us within 30 days of the ship date to discuss any delivery-related concerns, including returns, exchanges, or refunds for eligible items.
For more detailed information regarding product eligibility and return conditions, please refer to our separate Return Policy and Refund Policy pages.