Refund Policy and Contact Information
Please read the following information carefully regarding refunds for eligible purchases made through Condom Man Australia.
Refund Eligibility
Refunds may be available for eligible items returned in accordance with our Return Policy and 30-Day Satisfaction Guarantee.
To qualify for a refund, returned items must generally be received in their original resale condition and include all original tags, packaging, and any supplied accessories.
Assessment of Returned Items
Once returned items have been received, they will be inspected to confirm that they meet our return eligibility requirements.
Refunds will only be processed where the returned goods satisfy the applicable return conditions.
Refund Processing
Where a refund is approved, we will process it promptly using the original payment method where possible, unless otherwise agreed.
Please allow a reasonable amount of time for the refund to appear in your account, as processing times may vary depending on your financial institution or payment provider.
Non-Refundable Orders
All wholesale and bulk order sales are final and are not eligible for refund unless an incorrect item has been supplied.
We reserve the right to decline refund requests where returned items do not meet our stated eligibility requirements.
Delivery-Related Refund Requests
If you experience a delivery issue and believe a refund may be appropriate, please contact us within 30 days of the ship date with your order details and a description of the issue.
We will review each matter on a case-by-case basis and assist where appropriate.
Related Policies
This Refund Policy should be read together with our Return Policy and Shipping and Delivery page, which contain additional information about returns, exchanges, and delivery-related support.