Shop with Confidence at Condom Man
We are confident you will be happy with your purchase from Condom Man. Our team is committed to delivering high-quality products, reliable service, and a shopping experience built around privacy, care, and trust.
To give you added peace of mind, we back eligible orders with our 30-Day Satisfaction Guarantee.
30-Day Satisfaction Guarantee
We stand behind both our products and our service. If for any reason you are not completely satisfied with your purchase, please contact us within 30 days of the ship date and we will work with you to arrange a return, exchange, or refund for eligible items.
Returned products must be in their original resale condition, including all tags and packaging. Once received and assessed, we will process a prompt exchange or refund where applicable.
How Our Guarantee Works
If you are not 100% satisfied with your order, simply email us at info@condomman.com.au within 30 days of the ship date.
Our team will provide instructions for returning eligible items and help arrange the most suitable outcome for your order.
Returns Eligibility
To be eligible under our 30-Day Satisfaction Guarantee, returned items must be received in original resale condition and include any original tags, packaging, and accessories supplied with the order.
We reserve the right to assess returned goods before approving an exchange or refund.
Wholesale and Bulk Orders
All wholesale and bulk order sales are final.
Condom Man does not accept returns on bulk or wholesale orders unless an incorrect item has been supplied. If you believe your order has been fulfilled incorrectly, please contact us as soon as possible so we can review and resolve the issue promptly.
Our Commitment to You
We work hard to provide high-quality products and excellent customer service with every order. Our goal is to make shopping with Condom Man straightforward, dependable, and backed by service you can trust.
Need Help with a Return?
If you have any questions about your order or would like to request a return under our 30-Day Satisfaction Guarantee, please contact our team and we will be happy to assist.