Return Policy and Contact Information
We are committed to providing quality products and dependable customer service. This page explains our returns, exchanges, and refund process for eligible items.
Returns Policy
We are confident you will be happy with your purchase from Condom Man Australia. If for any reason you are not fully satisfied, please contact us within 30 days of the ship date to discuss a return for eligible items.
To qualify, returned products must be in their original resale condition and include all original tags, packaging, and any supplied accessories.
30-Day Satisfaction Guarantee
We back eligible orders with a 30-Day Satisfaction Guarantee. If you are not 100% satisfied with your purchase, email us within 30 days of the ship date and we will help arrange a return, exchange, or refund where applicable.
Refund Policy
Once returned items have been received and inspected, we will process a refund where applicable. Refunds are subject to the returned items meeting our resale condition requirements.
Exchange Policy
If you would prefer an exchange instead of a refund, please let us know when you contact us. We will do our best to arrange a suitable replacement for eligible returned items.
Wholesale and Bulk Orders
All wholesale and bulk order sales are final. Condom Man Australia does not accept returns on wholesale or bulk orders unless an incorrect item has been supplied.
Shipping & Delivery Issues
Please contact us within 30 days of the ship date to discuss any delivery-related issues, including returns, exchanges, or refunds for eligible items.
Contact Information
For return, exchange, or refund enquiries, please contact: