FAQs

Your order is processed and shipped on the same business day it is received.

For orders within Australia, delivery is sent via Australia Post with an estimated delivery time of 3 to 5 working days.

Please note that deliveries to regional areas and other territories may take longer. Exact delivery times depend on Australia Post.

Yes. International shipping is available.

Shipping charges for international orders will be advised once your order has been received.

Your order status will be updated in your account.

Once your order has been dispatched, you will receive an email with a link to track your parcel via Australia Post.

If your order has not arrived within the estimated delivery timeframe provided by Australia Post, please contact us and we will follow up directly.

Yes. Your order will be shipped in a plain envelope or box.

The return address label will display only our PO Box number, with no visible reference to condoms or other safe-sex related products on the outside of the package.

Your credit card statement will show a simple billing entry with no reference to condoms or related products.

We collect information about you so we can process your order and communicate with you regarding your purchase.

We do not reveal your information to third parties and are committed to protecting your privacy.

You will receive an automatic order confirmation by email, and we will also notify you by email when your order has been dispatched.

If you accidentally receive the wrong items, please email us and we will arrange to send the correct products to you.

A plain pre-paid envelope will also be supplied so the incorrect item can be returned to us.

Yes. All condoms have an expiry date.

The back of each individually packed condom includes the batch number and expiry date. The expiry date indicates how long the condom is expected to perform to the highest standards, while the batch number is used for quality control.

Yes. Condom Man supplies both individual and larger-volume orders, including bulk condoms for customers and organisations requiring reliable supply.

Yes. Condom Man offers a discreet, private, and straightforward way to buy condoms online in Australia, with plain packaging, secure ordering, and reliable delivery.